WEBSITE ISSUES

We occasionally get reports from customers saying they cannot get on the website - often this is just an issue with the browser you are using or a network issue somewhere in the system.
We take this issue very seriously as you can imagine - let us know if you have issues - but if you can - please try accessing the website with a different device, or different browser first.

We always report this to our hosting company - & they are very responsive & helpful - below is a response from my latest report to them - if you can - it would help us if you can carry out these checks - which will give them a better idea where there might be a problem...

"Hi Gordon,

I have checked your site from 20 locations globally using a 3rd-party service and it is loading without issue, we would require further details from the users that are unable to access this. Please let us know what country they are in, their IP address which they can see visiting here:

https://whatismyipaddress.com/

and if possible a traceroute to www.tz350.co.uk which we have a guide on taking here:

https://www.howtogeek.com/134132/how-to-use-traceroute-to-identify-network-problems/

Kind regards,

Hopefully - the above information will be helpful.